How to resolve a SSL certificate issue
Updated
by David Rabkin
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.
What to know
- We validate your SSL certificate automatically
- Self-signed certificates cannot be verified and therefor are not trusted by our system
- We use a plugin for Node.js that handles the validation for our system.
SSL Validation
Learn more about how SSL certifications are verified here.
What do to if you have a self-signed certificate
If you use a self-signed certificate with your Jira instance and would like to use our services you have a few different options.
- Migrate to a public certificate - we recommend Let's Encrypt if you are looking for a free option. Here is a tutorial on how to get it set up with Jira.
- Connect without SSL - we DO NOT recommend connecting this way for production instances but in some cases sandbox or pre-production instances can be connected without SSL.
- Explore our enterprise option to self-host our software.
