Create Jira tickets

What to know:

• Your Microsoft Teams user account must be connected to Jira
• You can create Jira tickets in multiple ways from Microsoft Teams

Example use cases

• Create tickets via direct message with the Jira Integration+ bot
• Create tickets from Teams messages that include attachments
• Create tickets by mentioning the Jira Integration+ bot
• Create issues from the Teams task launcher
• Create tickets via the "Create" button on Teams Jira board and lists views in tabs

Create tickets via direct message

1. Navigate to the chat tab of the Jira Integration+ application inside of Teams
2. Send the text command "create" to the bot
3. Click the "Create" button in the response from the application
4. Enter your ticket details and click submit

Create tickets from a message with attachments

1. Add your message and optional attachment into Teams as a new message
2. Click the three dots on the upper right corner of that message
3. Select "more actions"
4. Select "Create Issue" next to the "N" Nextup logo for Jira Integration+
5. Enter your ticket details and click submit

Create tickets by mentioning the Jira Integration+

1. Mention the Jira Integration+ bot in the teams chat message box anywhere in Teams
2. Follow the mention with the command text "create"
3. Enter your ticket details and click submit

Create issues from the task launcher

1. Click on the three dots under your chat message box from anywhere in Teams
2. Select the "Jira Integration+" application or search by name if not already in your list or recent apps
3. Click the three dots in the app launcher
4. Select "Create Issue"
5. Enter your ticket details and click submit

Create tickets via the "Create" button

1. Navigate to any Teams tab that contains a Jira Integration+ list of board view
2. Click the blue "Create" button in the top left of the Teams tab
3. Enter your ticket details and click submit